Pharmacy Management FAQS

General

1. What does CompleteRx do?

We provide pharmacy management and consulting services to hospitals and health-systems throughout the continental U.S. We work with hospital pharmacies to make a positive impact on patient care, risk management, financial, operations technology and pharmacy culture.

2. What are the advantages of partnering with CompleteRx?

  • Specialized: We specialize in acute care hospital and health-system pharmacies as well as outpatient, retail and hospital affiliated clinics. Our approach and services are specific to the various types of hospitals we serve.
  • At-Risk: In our management relationships we assume full financial risk to control all pharmacy costs; including drugs, supplies, and people. We don’t charge a management fee, with promises of improved service and reduced costs. We align our goals with our hospital partners both financially and operationally.
  • Personal: Our operations team develops a close one-on-one relationship to best serve our clients’ needs. We also deliver quarterly business reviews to prove our impact and show our accountability to your goals. At any time, any of our hospital partners can pick up the phone and speak directly with our CEO.

3. How do you improve operational efficiency, productivity and regulatory compliance?

CompleteRx has the resources and expertise to improve your pharmacy’s performance. Once engaged, CompleteRx evaluates current pharmacy performance and identifies areas of improvement in regards to operations, including productivity, and regulatory compliance. We’ve developed proprietary systems and processes to determine if pharmacy operations are efficient, if there is appropriate staffing to handle various patient populations, and if the pharmacy is complying with all regulatory guidelines.

4. Can CompleteRx assist in expanding our pharmacy services (i.e. support clinics and retail locations)?

Yes, our services are flexible and we are able to support and assist in the evaluation and implementation of new services like a retail pharmacy, outpatient center or clinic.

5. My DOP is planning to retire. How do I know if I should promote someone from within or outsource pharmacy management?

That is a great question that can be hard to answer without a full-scale evaluation process.. Finding a qualified DOP is not easy and it’s hard to find a candidate that can handle the business side of the pharmacy such as financials and operations, while also placing great emphasis on patient care and regulatory compliance. CompleteRx can help you determine the current state of your pharmacy through our pharmacy assessment which will help you make an informed decision regarding your pharmacy’s leadership.

6. What does a pharmacy assessment include and how long does it take?

Our assessment helps evaluate your pharmacy’s performance, noting areas that are doing well or can be improved. This includes a review of the operational, clinical, financial and patient safety performance of your department.

Our assessment can be completed within one to three days with a two part process that includes a review of documentation and an on-site visit by our assessment team. We review the documents in advance of our visit, where we conduct a series of interviews with various staff members who interact with the pharmacy. Additionally, we perform an observational analysis of your pharmacy and patient care areas where pharmaceuticals are stored and dispensed. Results of the assessment are generally given within 30 days after the on-site visit.

The assessment will be performed at no cost if your hospital is open to considering pharmacy management as a possible solution – all we ask is for the opportunity to present our findings to your executive team. If Pharmacy Management is not something you can consider at this time, we can perform the assessment for a fee. Our unique assessment provides a comprehensive evaluation on the current state of your pharmacy and delivers insightful findings, cost savings initiatives and long-term solutions.

7. We have pharmacy concerns and are interested in learning more about CompleteRx's services; however, we are a part of a health system and final decisions are made corporately. Why should we talk to CompleteRx if decisions will be made at corporate ?

As noted above, our pharmacy assessment can help you determine areas of need within your pharmacy. If decisions regarding your pharmacy are made at the corporate level, we can gladly assist in helping to introduce CompleteRx services to your corporate team. We know that not all hospital pharmacies are the same and serve different patient populations, but our experience with health systems and IDNs has prepared us to work with hospitals that are large, small, independent or part of a system.

8. We are not interested in pharmacy management services or losing control of how it’s run, so how can you help us?

Pharmacy management is not always the answer in every situation. CompleteRx provides a variety of services including consulting, transitional leadership services and special projects. If you have an area of need in pharmacy, CompleteRx can help, no matter how large or small.

9. Currently, we engage with a few companies for 340B and Supply Chain, and we are part of a buying group to keep drug costs down. Can CompleteRx handle all those disparate needs so we only use one vendor?

Yes, CompleteRx can provide a one-stop-shop, full service solution.

Consulting Services

1. How can CompleteRx help us with 340B?

Our 340B management and compliance audit helps identity opportunities to enhance your operational compliance and avoid penalties. We identify areas requiring optimization to maximize financial savings and program efficiency. Our audit includes a review of requested documentation and an on-site visit where we interview key hospital staff who interact with or participate in managing the program as well as performing a tour of on-site and contract pharmacies. In addition to the audit, we assist with 340B implementation and on-going management.

2. What do a transitional pharmacy leaders do?

If your pharmacy has a leadership void, our transitional leadership service can ensure your staffing requirements are met with talented seasoned experts. Our transitional leadership team is comprised of experienced pharmacy directors who know our collaborative culture and business approach. They utilize our continuous support systems and resources for help on a range of matters including:

  • IT and automation
  • Clinical issues
  • Operations
  • Regulatory and accreditation
  • Finance

Financial

1. How can CompleteRx save my hospital money and reduce pharmacy costs?

As we know, the hospital reimbursement model is changing, and hospitals are seeing revenues decrease even as medical expenses are rising. Because of this, our relationships are structured where we assume financial risk and align our goals with the hospital. We don’t just charge a management fee and promise improved services with potential savings – we guarantee savings through our capitated fee model.

HR

1. What impact would CompleteRx services have on my current pharmacy employees?

Our staffing model is customizable depending on the size of the hospital and preferences. Sometimes we employ the entire pharmacy staff, while other times we only employ the pharmacy leadership team, consisting of the DOP, ADOP and Clinical Manager/Coordinator and Buyer. Depending on the staffing model, we work with existing team members at our client site and transition them to CompleteRx through a phased implementation process. Our goal is to retain employees during this transition. . We are guided by the principles of our Team Covenant, which recognizes that our employees are truly our most valuable resource and without a highly trained and motivated workforce, we cannot succeed as a company and achieve our mutual goals.

Even though employees are transitioned to CompleteRx, we expect pharmacy directors, managers, and staff to participate in all usual and customary committees and meetings as directed by hospital personnel. Additionally, our directors are required to conduct regular education programs for nursing and medical staff members.